I ve had 2 sprinter hi russ.
Mercedes sprinter sliding door problems.
I ve had 2 sprinter and not had this problem.
If the plastic is broken like on the example on the other website then the latch will need replacing.
Mercedes sprinter and vw crafter side loading door cable woes.
This shows how to remove the plastic step to enable the door to be removed or gain acce.
More information cable track a 906 820 44 69 foam profile a 000 989 03 98 replacing the cable track on load compartment door on mercedes benz sprinter dirt.
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Both my sprinters had locks that weren t perfect.
But i managed to clean and grease them to make them work well again.
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This routes the bowden control cable from the handle mechanism to the runner latch operating a release for the sliding door when it is fully locked open.